Privacy Policy of EpicPlay LLC

1. Introduction

EpicPlay LLC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://epic-play.com/, use our services, or interact with us. By using our website and services, you agree to the terms of this Privacy Policy.

2. Identification of the Responsible Entity

Owner: EpicPlay LLC
Address: 15805 Biscayne Blvd STE 205, Aventura, Florida, 33160, United States
EIN Number: 372147797
Data Protection Officer (DPO): info@epic-play.com

3. Purpose of Data Processing

EpicPlay LLC processes your personal data for the following purposes:

• Managing Contracting of Products: To manage the selection and contracting of the products or services you choose, including processing mobile payment services authorized by the user.
• Sending Communications: To send relevant commercial communications and updates regarding the products and services you have contracted or shown interest in.
• Customer Support: To handle queries, requests, complaints, and manage refunds.
• Site Maintenance & Improvement: To maintain and improve the website and resolve any technical issues.
• Statistical Analysis: To create anonymous statistical reports on user activity on the website.

4. Legitimacy of Data Processing

The processing of personal data is based on the following legal grounds:

• Execution of a contract: Managing the contracting of products and services.
• Consent: For marketing communications and customer support interactions.
• Legitimate Interest: For business purposes, site analytics, and marketing.

You may withdraw your consent at any time by contacting us at info@epic-play.com.

5. Data We Process

We may process the following types of personal data:

• Identification Data: Name, email address, postal address, phone number.
• Payment Data: Credit card information, billing details.
• Device Information: IP addresses, browser type, device type, and operating system.
• Usage Data: Data related to your interaction with our website and services, such as page views and actions taken.

6. Data Recipients

Your personal data may be shared with:

• Service Providers: Third-party companies who assist us in fulfilling the services and functionalities we provide, including payment processors, customer support platforms, and email marketing tools.
• Public Authorities: In case of a legal obligation.

7. How Long Do We Keep Your Data?

We will keep your personal data for the time necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Personal data that is no longer required will be securely deleted.

8. Your Rights

You have the right to:

• Access: Request access to the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, under certain conditions.
• Opposition: Object to the processing of your personal data in certain circumstances.
• Data Portability: Request that we transfer your data to another service provider, where applicable.
• Withdrawal of Consent: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at info@epic-play.com.

9. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies before sharing any personal information.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. Please review this policy periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

EpicPlay LLC
Email: info@epic-play.com
Address: 15805 Biscayne Blvd STE 205, Aventura, Florida, 33160, United States